Refund & Cancellation Policy

1. Free Trial Terms

Our free trial is limited to prevent abuse:

• 5 product descriptions maximum
• One-time trial per business/email address
• All trial data is deleted after 7 days of inactivity
• Credit card required for paid tier access

⚠️ Trial abuse (multiple signups, fake accounts) will result in permanent IP ban.

2. Subscription Billing

• All subscriptions are billed monthly in advance
• Billing occurs on the same day each month
• Failed payments result in immediate service suspension
• You can upgrade/downgrade anytime (prorated)

3. Refund Policy — SaaS Product (Descriptions / Ads / Videos)

One-Time Use Per Store (Non-Looping Policy)

To encourage intentional business building and prevent platform abuse, Phoenix Flow optimization tools are limited to one (1) session or activation per unique Store ID.

• Finality of Service: Once the app has been run for a specific store, that store's allocation is considered consumed.
• Enforced Breaks: We do not allow continuous "re-doing" or looping on a single store. This ensures users take necessary breaks to focus on marketing and results.
• Duplicate Prevention: Attempting to bypass this limit by creating duplicate store profiles for the same URL will result in an immediate and permanent IP ban.

14-Day Refund Window (Usage-Based)

Refunds are available within 14 days of purchase only. Refunds are handled per store independently.

Refund Eligibility: A store is ineligible for a refund if the optimization tool has been activated even once for that specific Store ID.

The 25-Use Threshold: Your plan price is divided across all connected stores. If a store has used 25 or more of its 50 product uses, that store is not eligible for a refund.

Deduction Rates: For eligible stores, any refund = store allocation minus uses consumed at $0.24/use.

⚠️ IMPORTANT: 25+ uses on a store = $0 refund for that store. 14+ days since purchase = $0 refund for all stores.

Per-Use Deduction Rates

The following costs are deducted from any refund amount (if eligible):

• Product description: $0.24 each
• Product ad (image): $1.50 each
• Music video: $3.00 each
• Bulk operation: $5.00 per batch

New Stripe Metadata for this Rule

To ensure the "scam machine" can't bypass the limit, the following metadata tags are applied to your Stripe products:

• usage_rule: one_time_per_sid (Tells the app to lock the Store ID after the first run.)
• refund_lock: active_on_run (Signals Stripe that a run equals a "consumed" service.)

Example Calculations

$39 plan across 3 stores = $13.33 allocated per store
Store A — 40 uses → $0 ❌ (exceeded 25-use threshold)
Store B — 40 uses → $0 ❌
Store C — 40 uses → $0 ❌
Total refund: $0 — all 3 stores used 40 of 50, none eligible

$39 plan across 5 stores = $7.80 allocated per store
Store A — 14 uses: $7.80 − (14 × $0.24) = $7.80 − $3.36 = $4.44 ✅
Store B — 20 uses: $7.80 − (20 × $0.24) = $7.80 − $4.80 = $3.00 ✅
Stores C, D, E — 26+ uses each → $0 each ❌
Total refund: $7.44 (Stores A and B qualify)

Note: Even without the 25-use rule, a store's allocation runs out at roughly
allocation ÷ $0.24 uses (e.g. $7.80 ÷ $0.24 = ~32 uses). The 25-use threshold
enforces the cutoff earlier and more cleanly.

Eligibility Requirements

• ✅ Within 14 days of initial purchase
• ✅ Used fewer than 25 of 50 product uses on each store you are requesting a refund for
• ✅ No abuse detected (multiple signups, bulk data extraction before canceling)

Not Eligible for Refund

• ❌ After 14 days from purchase date
• ❌ Used 25 or more of 50 product uses on a given store (that store is ineligible)
• ❌ Combined usage across all your stores exceeds 25 uses per store on average
• ❌ Cancelled and re-subscribed within the past 90 days
• ❌ Bulk-downloaded all generated content before requesting refund
• ❌ Violated Terms of Service

🛡️ ABUSE PREVENTION: Generating large volumes of content then immediately requesting a refund constitutes abuse. We reserve the right to deny the refund and terminate your account permanently.

⚠️ Full Refund Demand = Return of All Work

If you demand a full refund (100% of your payment returned), all generated content is permanently and immediately deleted.

A partial prorated refund covers only the unused portion of your plan — your content is retained. But if you demand every dollar back, you are returning the service entirely. That means:

• All AI-generated product descriptions — deleted
• All generated ads and images — deleted
• All music videos — deleted
• All compliance scan reports — deleted
• All saved history and exports — deleted
• Account immediately downgraded to Free tier

You cannot keep the work and get all your money back. By submitting a full refund request, you authorize permanent, irrecoverable deletion of all content generated during your subscription. This cannot be undone.

Free Tier Available

Our Free tier provides 5 product descriptions at no cost. Test Phoenix Flow risk-free before purchasing. Paid refunds are for technical issues or billing errors — not for "trying it out."

Exceptional Circumstances

We may issue refunds at our sole discretion for:

• Service outages lasting more than 72 consecutive hours
• Critical bugs preventing all core functionality
• Billing errors caused by our system

How to Request a Refund

Email karen.brandmeyer@ironphoenixflow.com within 14 days with:

1. Your account email
2. Order / subscription number
3. Reason for refund request

Refunds are processed within 5–7 business days to your original payment method.

3b. Compliance Suite — Refund Policy

One-Time Scan Packs

Scan packs are eligible for partial refunds on unused credits. If you purchase a pack (e.g., 10 scans) and only use a portion, you may request a refund for the remaining unused scans.

Note: Partial refunds are calculated by deducting the standard single-scan rate for each used scan from the total purchase price.

Refunds for partial pack usage are calculated based on the per-scan rate of the specific pack purchased, not the total purchase price.

Monthly Compliance Subscriptions

• ❌ No refunds, even if scans are unused
• ❌ No prorated refunds on cancellation
• ✅ You may cancel anytime — service continues until end of billing period
• ✅ Unused scan credits from a canceled subscription are not refunded

Technical Support (Not Refunds)

Contact us if you experience:

• Technical failures preventing a scan from completing
• Billing errors (double-charged, wrong amount)
• Platform bugs causing clearly incorrect scan results

Email karen.brandmeyer@ironphoenixflow.com for technical support only.

4. Cancellation Process

How to Cancel

1. Log into your account at ironphoenixflow.com/app
2. Go to Settings → Billing
3. Click "Cancel Subscription"
4. Confirm cancellation

What Happens After Cancellation

• Immediate: No new charges (current period still active)
• End of billing period: Account downgraded to Free tier
• 30 days after cancellation: All generated content deleted
• 90 days after cancellation: Account data permanently deleted

⚠️ DATA DELETION NOTICE: After cancellation, you have 30 days to export your data. After 30 days, all AI-generated content, reports, and history are permanently deleted and cannot be recovered.

5. Abuse Prevention

To maintain service quality and prevent abuse, we monitor for:

• Multiple trial signups from same user/business
• Repeated subscription/cancellation cycles
• Bulk data extraction before cancellation
• Sharing account credentials

Detected abuse results in:

• Immediate account termination
• No refund eligibility
• Permanent service ban

6. Downgrades & Upgrades

• Upgrading: Prorated charge for remainder of billing period, new features active immediately
• Downgrading: Reduced features take effect at next billing cycle, prorated credit applied
• Limits: Once downgraded, previous tier data may be deleted to fit new limits

7. Chargebacks

⚠️ IMPORTANT: Filing a chargeback without contacting us first results in:

• Immediate permanent account termination
• Ban from future service
• Potential legal action for fraud

If you have a billing issue, contact us first: karen.brandmeyer@ironphoenixflow.com

8. Contact Information