Phoenix Flow Terms — Store Limits & Commercial Use

Personal Use Only

Phoenix Flow subscriptions are intended for personal use by the account owner to manage their own Shopify and Etsy stores.

Prohibited Commercial Use

  • Provide product optimization services to clients
  • Manage stores on behalf of other business owners
  • Resell or white-label our service to third parties
  • Use one account to serve multiple business clients

Store Ownership Requirement

All stores linked to your account must be owned or directly operated by you. You must have legal authority to modify products in all connected stores.

Store Limits & Trial Frequency

  • Free: 1 store maximum
  • Basic: 1 store maximum
  • Pro: 3 stores maximum
  • Premium: 10 stores maximum

6-Month Trial Limit

The Free tier and its associated 5 product optimizations are limited to one (1) trial period every six (6) months per user and per unique Shopify/Etsy store URL.

If you have used a free trial within the last six months, you are ineligible for further free optimizations for that store, even if the application was uninstalled and reinstalled.

Agency / Commercial Use

If you need to manage client stores or provide optimization services professionally, contact us for Agency Plan pricing at karen.brandmeyer@ironphoenixflow.com.

Refund Policy

14-Day Money-Back Guarantee (Limited Use)

You may request a full refund within 14 days of purchase if you have used fewer than 10 product optimizations.

After 10 products, all sales are final. Our Free tier provides 5 product optimizations to test Phoenix Flow risk-free before purchasing.

Why This Limit?

Our AI models incur real-time API costs for each optimization performed. This usage cap prevents abuse by users who optimize their entire inventory and then request a refund to avoid payment.

Chargeback & Fraud Policy

By using Phoenix Flow, you acknowledge that our digital services are rendered immediately upon product optimization.

  • Fraudulent Chargebacks: Attempting to dispute a valid charge for a service you have already utilized (e.g., optimizing 10+ products) is considered "Friendly Fraud" and a violation of these terms.
  • Evidence Submission: In the event of a chargeback, Go Hard Gaming D LLC will submit your account usage logs, optimized product history, and IP address records to your bank as evidence of service fulfillment.
  • Recovery Costs: We reserve the right to report unauthorized chargebacks to specialized fraud databases and pursue collection of the original debt plus any associated bank dispute fees.

Disclaimer of Guarantees

The services provided by Go Hard Gaming D LLC are intended to assist with marketing efforts, including the generation of keywords and other content. While we strive to provide tools that can enhance your store's visibility, we do not guarantee any specific outcomes, including but not limited to increased sales, revenue, or profits. Your success is dependent on factors outside of our control, such as your advertising strategy, pricing, and market competition.

Marketplace Scanner

Our Marketplace Scanner is designed to identify potential "red flags" relevant to Google's policies. Go Hard Gaming D LLC is not affiliated with, endorsed by, or an authorized agent of Google. The scanner's findings are for informational purposes only and do not constitute an official assessment. It remains your responsibility to ensure all content is compliant with applicable laws.

Violation Consequences

  1. Immediate account suspension
  2. Permanent ban from future use
  3. Forfeiture of all refund eligibility
  4. Subject to legal action for terms violations

Agency Elite Support Policy

Support Scope

Agency Elite support is limited to technical assistance with using the Phoenix Flow platform.

  • Bug reports and platform issues
  • Feature clarification
  • API integration guidance
  • Account configuration help

Support Boundaries

We do not provide:

  • Phone support or live calls
  • Dedicated account management
  • Custom development or feature builds
  • Training for your team members
  • Client-facing services
  • After-hours or weekend emergency support

Response Times

  • Priority ticket queue (front of line)
  • 12-hour response time during business hours
  • Business hours: Monday-Friday, 9 AM - 5 PM EST